Salesforce Business Analyst

  • Permanent
  • Rotterdam
  • Location: Rotterdam, South Holland
  • Type: Permanent
  • Job #78172

Job Opportunity:

Great career opportunity for a Salesforce Business Analyst to join a leading international chemical business that has widely implemented Salesforce and continues to drive new projects and further enhancements.

The Opportunity:

The client is a leading chemical business based in The Hague area, operating as a multinational business listed on the stock exchange.

The BA interacts between the business, Salesforce Architects & developers to introduce business enhancements and other value-added feature requests.

Salesforce is mature across the business but within a fast-evolving and dynamic organization, with many custom business processes and add-ons, there’s always ongoing new projects, continual change and challenges, and excellent Salesforce learning opportunities.

Day to day responsibilities:

  • Translate business processes and requirements into Salesforce solutions, including systems integrations
  • Lead the transformation from the legacy CRM Solution and establish a global Salesforce architecture by integrating Salesforce solutions across functional lines globally
  • Organize user groups and build a network with functional management to identify areas where the applications can support and enhance business processes.
  • Clarify and analyze requirements, write specifications, and test the quality of the implementation
  • Lead the escalation handling: raise the flag, take ownership, propose action plan to direct peers in Corporate IT and with other internal stakeholders or external partners
  • Troubleshoot questions/problems from the user community (based on good business process knowledge)

We’re looking for:

  • At least 2 years' experience in a business analysis role for a Salesforce project implementation (CPQ is advantageous but not critical)
  • Strong verbal & written communications (fluent English, Dutch is preferable), cross-functional collaboration, relationship building, listening, and influencing skills
  • Experience with one or several functional scopes or processes: Sales, Service, Marketing, Opportunity, Quote, Order to cash, Product
  • Salesforce Certifications are highly desirable
  • Desire to learn new concepts and take on new challenges


  • Competitive salary up to 60 000 euros.
  • Comprehensive benefits package including health insurance, pension scheme, and more.
  • Opportunities for professional development and career advancement.
  • Flexible work arrangements to promote work-life balance and productivity

If this role triggers your interest, reach out via the apply button!

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